Terms of Service
Grace is a service operated by Crafted by Parker LLC.
Grace is a companion service. Grace is not a medical service. Grace does not diagnose, treat, or give medical advice. Grace does not replace emergency services - in an emergency, call 911.
By using Grace you agree that we will process the elder profile information you provide to conduct scheduled calls and generate summaries. You may cancel at any time.
When you start the public live voice demo, you consent to recording both your voice and Grace's voice. Grace may retain the demo audio, transcript, and basic session metadata in private storage for up to 30 days for quality review and product improvement, then delete them automatically. Do not provide private, health, or other sensitive information in the demo.
Free trial, billing, and cancellation
The Grace introductory trial is available only to eligible new customers and is limited to one trial per account and payment card. A valid payment card is required to begin the trial.
Unless you cancel before the seven-day trial ends, your subscription automatically renews at the price and billing interval shown during Stripe Checkout. Stripe charges the payment method on file when the trial ends and at the start of each later billing period.
You may cancel at any time through Billing & plan in your Grace dashboard. If you cancel during the free trial, you will not be charged and access continues until the trial ends. If you cancel a paid subscription, cancellation takes effect at the end of the current billing period unless Stripe Checkout or the customer portal states otherwise.
Payments already made are non-refundable except where required by law. If you believe a charge was made in error, contact support@callwithgrace.com.
Grace is not HIPAA-compliant in v1. Do not provide protected health information.
Medication reminders are a soft, conversational nudge - they are not a clinical adherence system. Grace will not contact your pharmacy or doctor, will not advise on what to take or skip, and will not act on missed doses. Use Grace alongside, not in place of, the care plan from your parent's clinicians.
SMS program (Grace alerts)
Program name: Grace alerts.
Description: Care notifications sent to family members enrolled in Grace, including missed-call alerts, distress alerts, weekly care summaries, “quiet day” reassurance texts, and one-time phone verification codes.
Message frequency: Varies based on care events. Typical volume is 2–5 messages per recipient per week.
Message and data rates: Message and data rates may apply. Grace does not charge for SMS, but your mobile carrier's standard rates apply.
Opt-in: SMS is optional. You may complete Grace setup with email only. You opt in to SMS by entering your phone number on the Grace intake form at signup and checking the consent box labeled “Optional: I agree to receive SMS care alerts from Grace at the number above.” The intake form links to our Privacy Policy and Terms of Service, discloses expected message frequency, states that message and data rates may apply, and explains STOP and HELP keywords. If the box is not checked, Grace does not save the phone number for family SMS alerts. SMS opt-in cannot be transferred to another number without re-confirming consent.
Opt-out: Reply STOP to any Grace text to immediately unsubscribe. You can also remove your number from the dashboard at any time, or email support@callwithgrace.com.
Help: Reply HELP to any Grace text, or contact support@callwithgrace.com.
We do not share mobile numbers, SMS opt-in data, or SMS consent records with third parties or affiliates for marketing or promotional purposes.
Family voice cloning. By uploading a voice sample, you confirm the speaker is a living adult who has personally agreed to have their voice cloned for Grace calls. You may not upload the voice of someone who has passed away, of the elder, or of anyone who has not consented. You are responsible for the consent you assert. We will delete the cloned voice (locally and from our voice provider) on request. You may revoke voice cloning consent at any time from the voice dashboard, which removes the cloned voice and records a permanent revocation entry in the consent audit trail. You may also download the full audit trail at any time.